Frequently Asked Questions

What does delivery cost and how long does it take?

Free shipping on orders of ₹1,499 and above; a flat ₹49 applies below that. Handling takes 1–2 business days, with transit around 3–6 working days to metro PIN codes and 6–9 working days elsewhere — so allow 4–11 business days in total.

How can I pay?

UPI in advance or Cash on Delivery — those two only. We do not accept credit cards, debit cards, net banking or wallets, and no card form exists on this site.

Can I return something?

Yes, within 7 days of delivery, provided it is unused and back in its original packaging with the invoice. Approved refunds are processed within 10 business days.

It arrived damaged — what now?

Record a video as you open the parcel and email it to us within 48 hours of delivery. We replace it or refund you in full and cover the freight.

Is there a warranty?

We do not offer a six-month or manufacturer-backed warranty through this store, and you will not find warranty terms on our product pages. What we cover is damage, defects and short counts on arrival, reported within 48 hours with the unboxing video.

Can I use these outdoors?

Only the strings rated for it. The product page gives an IP rating — IP44 handles splashing and normal rain, IP65 handles heavy exposure. An indoor-only string used outside is the most common cause of failure and is not covered.

How many can I connect end to end?

Each product states a maximum. Exceeding it does not usually blow a fuse immediately — it overheats the first connector over hours, which is worse. If you need a longer run, use a second socket rather than a longer chain.

One section has gone dark — is the whole string dead?

On most modern LED strings the sections are independent, so a dark run is usually one failed bulb or a loose seating. Check the fuse in the plug first, then reseat the bulbs either side of the dark section.

Do you have a shop, or ship abroad?

Neither. We are online-only, with no counter to visit, and we deliver within India alone.